Refund policy

Last updated: July 19, 2026

Subscriptions

Vectova offers managed website hosting subscriptions for local businesses. Subscription payments are processed by Paddle and renew according to the billing cycle selected at checkout.

Cancellation

You may request cancellation through the Paddle customer portal or by contacting Vectova through the homepage contact form. Cancellation stops future renewals but does not automatically refund previously paid subscription periods.

Refund eligibility

If you believe a payment was made in error, duplicate-billed, or charged after a confirmed cancellation request, contact Vectova as soon as possible. Eligible refund requests are reviewed case by case based on payment timing, hosting access, account activity, and domain-related costs.

Domain registration costs

Domain registration, renewal, transfer, and premium-domain costs are generally non-refundable once submitted to a domain registrar. Standard plans include up to $50 toward domain registration; any amount above that is paid by the customer before registration.

How to request help

Use the contact form on the Vectova homepage and include the account email, business name, payment date, and reason for the request.